Friman · Digital transformation and operations

Context

In a food distribution company, management tools and business information are closely connected to the work of operations teams. Between 2020 and 2022, I worked at Friman as part of the company’s digital transformation, bringing technology projects into that operational setting.

My role

As Project Manager in operations, I worked with the operations director to connect company processes with technology projects. My contribution covered the warehouse management system implementation project, the initial stage of the CRM project and the development of information using Business Intelligence tools.

What I did

• Worked with the operations director on the company’s digital transformation.
• Contributed to the warehouse management system implementation project and the start of the CRM project.
• Contributed to business information development using Business Intelligence tools.

Technology and scope

The scope covered participation in the WMS project, the initial CRM phase and business information development. These projects connected operations management with the company’s digital tools and data, linking the work of the operations team with its information needs.

Outcome and learning

This experience connects my work in technology projects with an understanding of a food distribution business. Working with operations allowed me to consider processes, management systems and the information needed to analyse the business together, rather than treating each area as a separate technical task.